Over the past few years the cost of postage through Australia Post has risen at a pace that none of us small business owners could have predicted. Each increase chips away at already thin margins and we have done everything possible to absorb these costs so that our customers would not feel the full weight of them. Unfortunately the latest round of price changes has made it impossible to continue covering these increases ourselves.
We want you to know that this decision has not been made lightly. We understand how frustrating it is to see shipping costs climb and we share that frustration every single day. Like you we are simply people doing our best to run a business we believe in while keeping it affordable and accessible.
Whenever possible we pass on the discounted postage rates we receive for bulk sending so that you still pay less than the standard rate. We also offer FREE postage for orders over $200 We have explored other options including Sendle and various couriers but none have been able to match the reach, reliability and tracking confidence of Australia Post. This is especially important for our customers in remote and rural areas where alternatives often fall short.
Thank you for your understanding and your continued support. Every order you place makes it possible for us to keep moving forward despite rising costs. We promise to keep reviewing options so that if a better balance between cost and reliability becomes available we will take it.